General public enquiries

Phone
132 011* (local call rate)—24 hours, seven days a week

Mail
Medicare Australia
GPO Box 9822
in your capital city

Email
medicare@medicareaustralia.gov.au

Pharmaceutical Benefits Scheme

PBS general enquiries (operated by the Department of Health and Ageing)

Phone
1800 020 613 (free call)

Mail
Pharmaceutical Benefits Scheme
GPO Box 9826
in your capital city

Email
pbs@medicareaustralia.gov.au

PBS authority prescription approvals

Phone
1800 888 333 (free call)

DVA authority prescription approvals (operated by Department of Veterans' Affairs)

Phone
1800 552 580 (free call)

Information about taking or sending PBS medicine overseas

Phone
1800 500 147 (free call)

Australian Childhood Immunisation Register

ACIR public enquiries

Phone
1800 653 809 (free call)

Email
acir@medicareaustralia.gov.au

Immunisation Register internet helpdesk

Phone
1300 650 039 (local call rate)

Email
acir@medicareaustralia.gov.au

Australian Organ Donor Register

Phone
1800 777 203 (free call)
(8.30 am - 5.00 pm business hours)

Email
aodr@medicareaustralia.gov.au

Aged Care claims processing and technical support

Phone
1800 195 206 (free call)
8.30 am - 5.00 pm, Monday to Friday EST (Eastern Standard Time)
Select 1 for Aged Care claims processing or to speak to your state office.
Select 2 for Aged Care online claiming registration, software vendor and technical enquiries.

Healthcare Identifiers Service

Email healthcareidentifiers@medicareaustralia.gov.au

Write HI Service Team
GPO Box 2987
Melbourne VIC 3001

Call 1300 361 457 (call charges apply)

Fax 03 9605 7987

General enquiries

National Office (switchboard)

Phone
02 6124 6333 (within Australia)
+61 2 6124 6333 (outside Australia)

Fax
02 6124 6222 (within Australia)
+61 2 6124 6222 (outside Australia)

Street address
Medicare Australia
134 Reed Street North
Greenway ACT 2900

Mail
Medicare Australia
PO Box 1001
Tuggeranong DC ACT 2901

Email
info@medicareaustralia.gov.au

National Bowel Cancer Screening
1800 118 868

Medicare Levy Exemption
1300 300 271

MAAP - Hotline/Claim Enquiry
1300 131 102

Fraud Hotline
1800 202 011

Incentive Programs
1800 222 032

Complaints and Feedback Line
1800 465 717

Website enquiries

Use the relevant contact details above for any enquiries relating to specific Medicare Australia health programs.

If you need help logging onto Online Services or have technical issues contact Online Services (details provided below).

To report any broken links or if you are unable to access a document email website@medicareaustralia.gov.au

Release of information and Freedom of Information (FOI) enquiries

Mail

NSW, ACT and VIC residents:
Information Release
Medicare Australia
GPO Box 9822
Sydney NSW 2001

Email
co.information.release@medicareaustralia.gov.au

Requests for information from the public must be in writing and signed by the requestor. The email address is provided for enquiries only.

Privacy enquiries

Mail
Privacy and Information Release Section
Medicare Australia
PO Box 1001
Tuggeranong DC ACT 2901

Email
privacy@medicareaustralia.gov.au

Medicare Australia statistical information

Phone
1800 101 099 (free call)

Fax
02 6124 6935 (within Australia)
+61 2 6124 6935 (outside Australia)

Mail
Client Liaison Unit
Information Strategy Section
Legal, Privacy and Information Services Branch
Medicare Australia
PO Box 1001
Tuggeranong DC ACT 2901

Email
statistics@medicareaustralia.gov.au

Online Services

For general enquiries or technical issues regarding Online Services call 132 011*

To provide feedback or offer suggestions about Online Services, go to the feedback page.

If you suspect any unathorised access or fraudulent activity on your Online Services account, call the Fraud Hotline on 1800 202 011**.

Online Services contact details are for members of the public only.Providers should refer to http://www.medicareaustralia.gov.au/provider/contact.jsp Contacts for health professionals.